Returns & Exchanges

At Lonqi, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the garments are unworn and in their original condition.

3

Ship It Back

Print your prepaid shipping label, attach it to the outside of your parcel, and drop it off at any authorized courier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing