Frequently Asked Questions

Everything you need to know about shopping with Lonqi fashion.

What is Lonqi's standard shipping timeframe?

We process orders within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, while express options are available at checkout.

How do I determine my correct size?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure you find the perfect fit the first time.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Does Lonqi offer international shipping?

Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times will be calculated automatically during the checkout process.

How should I care for my Lonqi garments?

To ensure longevity, we recommend following the care label instructions inside each piece. Generally, we suggest cold washing and air drying for our premium fabrics.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.